The Westin Surabaya Hotel

$$$$||View on mapSurabaya, IndonesiaPakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, 60216|
9.5
Perfect
|75 photos
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Rooms and Guests2 Guests, 1 room
The Westin Surabaya Hotel
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, 60216·View on map
$$$$
Overall Score
Perfect
9.5Perfect
Cleanliness9.7
Staff9.7
Facilities9.6
Location9.6
Comfort9.5
Who stays here
Families42%
Business35%
Couples15%
Solo5%

Overview

Overall Score
Perfect
9.5Perfect
Cleanliness9.7
Staff9.7
Facilities9.6
Location9.6
Comfort9.5
Who stays here
Families42%
Business35%
Couples15%
Solo5%

5-star hotel located within Pakuwon Mall, Indonesia's largest shopping mall

Location & Mall Access

The Westin Surabaya is situated directly within Pakuwon Mall, the largest shopping center in Indonesia, offering guests direct indoor access to over 600 retail stores and dining outlets. The hotel is a 13 miles drive from Juanda International Airport, with a paid shuttle service available. Nearby attractions include Pakuwon Golf & Family Club, House of Sampoerna, and Bungkul Park.

Dining & Club Lounge

The hotel's Magnolia Restaurant serves international cuisines and has received award-winning recognition for its dining excellence. The Westin Club Lounge on the 39th floor provides complimentary breakfast and evening cocktails with panoramic city views. The Sky Lounge offers a rooftop bar experience with live music performances on select evenings.

Wellness, Pools & Spa

Guests have access to three outdoor swimming pools, including a dedicated Kids Pool and a pool bar. The in-house Spa by L'Occitane offers luxurious treatments such as full body massages, foot baths, and couples massage packages. A 24-hour fitness center with personal trainers and yoga classes is available for all guests.

Rooms & Club Access

All guest rooms at the Westin Surabaya feature the signature Heavenly Beds and spa amenities from the White Tea collection. Select room categories include access to the exclusive Westin Club Lounge, which serves complimentary breakfast, all-day refreshments, and evening cocktails. The hotel also offers soundproof rooms and allergy-free room options.

Family & Business Facilities

The hotel provides a Kids' Club with an indoor play area and a dedicated children's pool, plus themed dinner nights and live music performances. Business travelers have access to a fully equipped business center, meeting and banquet facilities, and express check-in/check-out services. Additional amenities include valet parking, airport shuttle (paid), and wheelchair-accessible rooms with grab rails.

  • Location: Inside Pakuwon Mall, Indonesia's largest shopping center
  • Dining: Award-winning Magnolia Restaurant & Sky Lounge with live music
  • Wellness: 3 outdoor pools, Spa by L'Occitane, 24-hour fitness center
  • Rooms: Heavenly Beds with Westin Club Lounge access option
  • Family: Kids' Club, dedicated children's pool, themed dinner nights
  • Business: Business center, meeting rooms, express check-in/out

License number: 55110,8120119290056

Good to know
Check-in/Check-out
from 15:00-23:59
until 12:00
Amenities
Wireless internet is available in the entire hotel for free.
Other information
Breakfast
The hotel offers a full breakfast at the price of IDR 488000.0 per person. 
Children & extra beds
There are no extra beds provided in a room.  There are no cribs provided in a room. 
Pets
Pets are not allowed.
Languages
Bahasa Indonesian
Building
Number of floors:10
Number of rooms:242
Price calendar
Check availability and prices for your dates now!

Rooms and availability

Club King Room
  • Max:
    2 persons
  • Bed options:
    1 King Size Bed2 Queen Size Beds
Guest Room
  • Max:
    2 persons
  • Bed options:
    2 Double beds1 King Size Bed
Grand King Suite
  • Max:
    2 persons
  • Bed options:
    1 King Size Bed
Show 10 more room typesLess

Facilities

Main facilities

Wi-Fi
Parking

Valet parking

Baggage storage
24-hour services

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant

Welcome drink

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness center
  • Golf course
  • Yoga class
  • Sports trainer

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Children's buffet
  • Children's pool
  • Children's play area
  • Kids club

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Sun loungers
  • Live entertainment
  • Night club
  • Sun terrace
  • Spa & wellness center
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room view

  • Pool view

Room features

  • Air conditioning
  • Soundproofed rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries
  • Sink

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show all facilitiesHide facilities

Essential information about The Westin Surabaya Hotel

💵 Lowest room price 118 US$
📏 Distance to center 4.7 mi
✈️ Distance to airport 14.9 mi
🧳 Nearest airport Juanda, SUB

Location

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, 60216
Address
The address has been copied.
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, 60216
Map view
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, 60216
  • City landmarks
  • Nearby
  • Restaurants
Supermall Pakuwon Indah
100 yd
Mall
Pakuwon Trade Center
100 yd
Pandora Experience Cabang Pakuwon Mall Surabaya
100 yd
Restaurant
Jong Java Indische Recipe
100 yd
Restaurant
Yamagoya Ramen Supermall
100 yd
Restaurant
Shijima RAW
100 yd
Restaurant
Almaluna Bar and Resto
100 yd
Restaurant
Hajime Ramen House
100 yd
Restaurant
Noodle House & Kitchen
100 yd
Restaurant
Lao Pan
100 yd
Restaurant
Shijima
100 yd

Reviews of The Westin Surabaya Hotel

The essence·from guest reviews·past 2 years

We read 633 guest reviews so you don’t have to

One honest summary, pulled from every verified stay—no scrolling through hundreds of reviews.

Guests say: exceptional stay
rated 9+
4.9/ 5
354 reviews
9.5/ 10
125 reviews
4.8/ 5
140 reviews
9.8/ 10
14 reviews
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Rooms and Guests2 Guests, 1 room